by Brad Harmon
September 8, 2010
Ever notice how your opinion of someone can change almost instantly after a label has been applied to them? The same thing can happen when we name our business, our employees, and our customers prompting some to think, Why’d you call it that?
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by Brad Harmon
July 15, 2010
Do the words we use to respond to a customer’s thank you really matter? I used to think it didn’t, but the more I thought about the more I understood they do.
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